FAQ
What does my warranty cover?
The warranty does not cover products which have been misused, tampered with, modified or damaged as a result of accident, liquid, grit, impact, lack of proper care as indicated in the operation manual by the manufacturer. Please refer to your manufactures Warranty Plan for a complete list of coverage terms. We will not be able to do any repair under warranty without the proof of purchase (i.e: Store till receipt). Visa, Debit, Mastercard or any other receipt (except the store till receipt) will not be valid.
What info do I need to do warranty repairs?
- Write down the manufacture's name
- Locate and write down the model number
- Locate and write down the serial number from the unit/engine
- Find the store receipt.
We also recommend that you register each piece of equipment you purchase. Warranty depots like us, have the right to refuse to honor any warranty work on unregistered equipment. By registering your product, you give yourself more protection and help us do our job better.
What info do I need to look up parts?
- Write down the manufacture's name
- Locate and write down the model number
- Locate and write down the serial number from the unit/engine
- Find the store receipt.
We also recommend that you register each piece of equipment you purchase. Warranty depots like us, have the right to refuse to honor any warranty work on unregistered equipment. By registering your product, you give yourself more protection and help us do our job better.
What gas/oil ratio do I mix for my unit?
MANUFACTURER BRAND OILS (i.e.: Stihl, Echo, Husqvarna brands): 50:1 Ratio. We recommend you use the manufacturer brands of oil that corresponds to the manufacturer of your equipment. The respective brands of oil are made for the make of equipment you may have.
OTHER OIL MANUFACTURERS: Follow the instructions on the bottle of your specific oil brand. If the oil you are using gives more than one ratio to use, pick the mid-range ratio.
Once you pick a ratio, stay with it.
example:
50:1 ratio
(STIHL/ECHO/HUSQVARNA)
(5000ml) 5 litres
gasoline to(100ml)2 cycle mix oil
Do you offer financing?
Yes, with Flexit or Meridian- call or inquire within for more information.